iSHOPXPERT™ - FAQ

iShopxpert is a shopping mall created by iSHOP that offers a competitive price of just $295.00 to anyone who wants to open an online shopping mall. Visit http://www.ishopxpert.com right now and you'll see sleek and modern template designs that fit your needs to start an online shopping mall. iSHOP allows clients to personally maintain and design the page. Right now, we are offering clients who are experienced with My Space, Twitter, Facebook and other blog sites a chance to open their own personalized shopping mall at a very affordable price.

View sample Sites (See Detail View of iSHOPXPERT!)

http://www.beautynstore.com

http://www.082mart.com

http://www.blowoutwholesale.com

(2) Products of iSHOPXPERT:

- iSHOPXPERT BASIC : $295.00 (+Tax) boasts an excellent price and all the services needed to establish an online shopping mall.

- iSHOPXPERT All IN ONE : $995.00 (+Tax)

; includes the basic, additional options feature, product imaging and uploading service (up to 100 images), plus registration with Google and Yahoo search engines.

- EXTRA SERVICE

; includes message board, points, wish list, shipping method, product imaging and uploading, domain/hosting settings, and design services.

(3) Fees other than the $295.00?

The basic service is priced at $295.00 (+ Tax) and does not have any other fees. However, to set up an Internet based payment system (SAGE), you, the client, has to apply for the Online Payment Gateway Installation which require a registration fee of $95.00. Other than that, there are absolutely no hidden fees of any kind.

(4) Is there a limit to the products that I can sell?

There are no specific limitations on what you can sell. Items that can be sold are not limited to fashion items, accessories, jewelry, furniture and electronics but may also include anything that can be itemized and sold. For further assistance in the product eligibility and for assistance in operating the shopping mall, you may e-mail info@ishopxpert.com.

(5) How long does it take to create a mall?

The length of time it takes to create an iShopxpert mall depends on the individual product and is as follows. The following length of time is considered the maximum time it takes to create the product and can be shortened considerably with good communication between the client.

(6) Can iSHOPXPERT provide me with domain and/or hosting services?

iSHOPXPERT does not provide domain and/or hosting services. Whoever purchases iSHOPXPERT products must choose and purchase their own domain and/or hosting services and must provide iShop with the hosting server's information. However, if you, the client, are having difficulty purchasing a domain and/or hosting, then we can help you.

*You, the client, are responsible for paying for your domain and/or hosting sites.

(7) How much products can I upload?

There is no limit to how many products you can upload to your shopping mall. However, it largely depends on the size of the server that you are hosting. If your shopping mall has a large number of visitors and a lot of products, then we recommend getting a SSL certified server that has more space than the cheapest available one.

(8) After picking out a template, can I change the background color and/or layout?

No, if you purchase a regular iSHOPXPERT product and not a customized design website, then you cannot change the shopping mall's background color and/or basic layout.

(9) Can I design my own logo?

Yes. You may use the logo that you created for you shopping mall. If you do not have a logo design, then Y Tech will provide you with a Text logo (Simple Ver.) file of your shopping mall.

(10) Can I categorize and upload images on my own?

Yes. If you go to iSHOPXPERT-Admin page, you will find various tools such as main image, basic category, logo design, etc needed to make up an Internet based mall and you may personally use these tools to maintain your site. Y Tech will provide you with a manual that will simplify the maintenance of your shopping mall site.

(11) How do I get started?

First, to purchase an iSHOPXPERT Basic, you would have to fill out a simple client form, make an initial payment and we will send you an iSHOPXPERT contract form with your information on it. You may also visit us at http://www.ishopxpert.com, click on customer support, download our contract, fill it out and mail it in with the initial payment. We will process it after verifying the information. For more information, e-mail us at info@ishopxpert.com.

Mail to:

Y TECH, LLC

3296 Summit Ridge Pkwy. Ste.910

Duluth, GA 30096

(12) Can I use programs, designs, and/or product information from my previous website?

No. You may only use the templates and programs provided by iSHOPXPERT. You cannot reuse any data.

(13) It's my first time operating a shopping mall. Where do I start?

First, pick an item that you would like to sell. Do some researches on the item and on other sites that may be selling your item, then contact various wholesalers, manufacturers, and/or importers whom you can purchase the item from. Acquire a business certificate and open a bank account under the business name. Second, find a company that can create a shopping mall, design and program your mall to finish. After your mall has been set up, you'd need to take pictures of the item that you wish to sell (you may also bring images from different websites) and upload the images after working on it. You would have to register for an online card gateway to sell online and after that all you have to do is advertise your mall.

We strongly recommend that you research into the product that you wish to sell. It's also a good idea to join communities and/or blogs that advertise your product to get a feel for what's out there.

(14) What should I do if I want to change the design of my site?

We provide design templates from which you can choose from or you can purchase one. However, if you have a particular style that you wish to portray, you may apply for the customize design service. Customize design services start at $3,000.00 and you can get an estimate after a consultation and a meeting.

(15) There are many options that come with a product. Is it possible to have color, size, etc. options when I register a product?

Yes. You may have many different options per product that you wish to register. You can use the attribute menu on the product registering pages to make as many options as you prefer. For more detailed explanation, you can use your manual.

(16) Is there a size limitation on the images that I wish to upload?

The bigger the size, the slower the site will become. We recommend 500K per page. You may upload bigger sizes, but to maintain a fairly reasonable speed, we recommend that you keep it to standard sizes. You may however, upload as many images as you like on a product.

(17) What kind of shipping methods can you use?

We are programmed to let you, the client, specifically choose what type of shipping you'd like to use. Also, even if you don't specify which shipping agent you wish to use, we are collaborated with UPS shipping. Because UPS is a fairly popular shipping method, if you register with UPS, you can have it tuned in to your shopping mall automatically. If you wish for different shipping methods, we provide modules for USPS and FedEx. However, there is a separate fee that you have to pay for using USPS or FedEx.

(18) Can you show different prices for members and nonmembers and a sale price for one particular item?

Yes. You can have a member group price that shows a different price or you can choose one item that shows its special sales price. For further assistance, please look into your manual.

(19) Can you use it as a wholesales shopping mall?

Yes. It doesn't matter if you are using it as a wholesale mall or a retail mall. However, if you are planning on using it as a wholesale mall, you have to notify us before signing the contract. We will update you on the terms to use it as a wholesale shopping mall.

(20) I want to be registered on Google and/or Yahoo. Can I get that kind of service?

Yes. If you purchase the $995.00 All in One package, we register you with the Google and Yahoo search engines. However, if you want to come out as one of the top results, you would have to apply separately for SEO services and/or inquire with the online marketing company. (Fees that are charged after registering with the search engines come from Google and/or Yahoo and is your responsibility)

(21) How do I take pictures and/or upload images of the products?

If you purchase our $995.00 All in One package, you can receive 100 to 200 product pictures and uploading service. If you want more than 100 products, you have to apply separately for the uploading service. For more detailed information, click on our homepage's Advanced Function > photo service product.

(22) Can I display certain products on my main page?

Yes. When you register a product, you have the option of displaying products in specific category of your choosing. You can display one product in different categories and if you choose to display it on the main page, it will be displayed there as well. For more information, you can refer to your manual.

(23) Can you provide shoppers with invoices?

Invoices are made automatically and are e-mailed directly to the shopper. The shopper may Log-In, go to order history and download the invoice in a PDF file..

(24) Can I add pages like a website?

Yes. There's no limit to how many pages you want to make. You can go to the Admin page's setting > company pages (CMS) menu and add as many pages as you like. When you add the pages, you can make it in a regular text style or you may also use a HTML to make a page.

(25) What do you do when an email isn't sent out at the time of ordering or at the time of creating an account?

You can go to the Admin page's setting > Email setting to set up email preferences. Use PHP mail () function is the server's method of sending emails by using the ordinary SMTP. You may use it when the SMTP server doesn't require an ID/Password. You have to use the Set my own SMTP parameters when the SMTP server requires an ID/Password. You have to input the information provided by the SMTP server and save it..

(26) How long and how far is a warranty good for?

Usually warranties are good for 30 days. If there is bug in the engine itself, we will provide you with a lifetime warranty. However, if the fault was due to you, then we are not responsible.

(27) Do you give software updates?

There are no update services.

(28) If I purchase a new layout, will it be applied to my current shopping mall?

Yes, if the layout is in accord with the current template.

Example: In a current two-level template, it is possible to move to a different two-level template. However, it is not possible to move to a three-level template. A three-level template in return cannot move to a two-level template.

(29) Do you have classes? What is the time and cost involved with it?

As of now, the only educational service we provide is the manual that we hand out when you purchase our packages. We are currently working to provide lessons regarding opening and operating online shopping malls. We promise to provide you with educational lessons soon.

(30) I live out of state (not within southeast coast of US) and want to be educated on establishing and operating online shopping malls. How can I do this?

Currently we are providing classes for establishing and operating online shopping malls in the southeast coast of US. However, we provide manuals and will provide video clips shortly. We are also planning on opening classes in other parts of the US, so please be patient and wait a while.

(31) Is it possible to provide two or three languages in one shopping mall?

That is not possible. Each shopping mall may use one language only.

(32) Can the shopping mall's source be edited and used?

Yes, that's possible. However, if any errors occur due to the editing is not the company's responsibility and there may be fees to restore the original.

(33) Do I have to use SAGE as my payment method? And what do I do if I don't want to use SAGE?

Yes, you have to use SAGE. If you don't want to use SAGE, you would have to pay for the shopping mall in full to purchase it.

(34) Can layouts be edited? For example, if I want to erase the featured items or the new items menu, or if I want to modify and/or erase the order of the modules on the side menu?

Yes, it is possible. In the beginning of the contract, if the design editing or other editing is not mentioned, you would have to pay separately for additional work that is needed to meet your requirement. We are not responsible for any additional editing done on your part and there may be fees to restore the original layout.

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